📄 Terms and Conditions – Foto Express Egypt S.A.E.

Welcome to fotoexpresseg.com

fotoexpresseg.com is owned, managed, and operated by Foto Express Egypt S.A.E., one of Egypt’s largest distributors of photography, videography, lighting, audio, and creator equipment.

By using fotoexpresseg.com (the “Website”) to purchase products (“Product(s)”), you, the customer (“Customer”), agree to be bound by:

  • These Terms and Conditions of Sale
  • The Privacy Policy
  • The Shipping Policy
  • The Return & Refund Policy
  • All disclaimers appearing on the Website

Please read these terms carefully before placing an order.

1. Accuracy of Information

Foto Express strives to ensure all product data, pricing, images, descriptions, and availability information is accurate.

However, mistakes may occur.

We reserve the right to:

  • Correct any errors
  • Update product information
  • Modify pricing
  • Change availability

… at any time without prior notice, including after an order has been submitted.
Orders containing inaccurate pricing or information may be corrected or canceled at our sole discretion.

2. Order Approval

All orders placed on fotoexpresseg.com are subject to final approval by Foto Express Egypt.

We may reject any order — fully or partially — for reasons such as:

  • Out-of-stock products
  • Incorrect or unverifiable information
  • Invalid payment
  • Unusually large quantities
  • Orders suspected of being made for resale

Approval remains at our sole discretion.

3. Order Confirmation

After placing an order, you will receive:

  1. An email confirmation
  2. A follow-up call within 24 business hours (Saturday–Thursday)

During this call, we confirm:

  • Product availability
  • Pricing
  • Shipping fees
  • Delivery timeline
  • Payment method

An order is not considered accepted until the product is shipped.

4. Order Cancellation

You may request cancellation:

  • Within 48 hours of placing the order
  • Before shipping occurs

To cancel, contact our customer support directly.

Foto Express Egypt also reserves the right to cancel any order — including pre-orders — at any time. A notification will be sent via email or phone.

5. Partial Shipments

When necessary, Foto Express may ship your order in multiple shipments.

Remaining items will be delivered once available or canceled with notification.

6. Pricing & Charges

Prices displayed on the Website:

  • Include taxes
  • Exclude shipping charges

Shipping fees will be provided during order confirmation.

The Customer is responsible for:

  • Delivery fees
  • Cash-on-delivery fees (if any)
  • Additional handling or service fees (if applicable)

Prices may change at any time without notice.

7. Payment Methods

Foto Express currently accepts the following payment options:

✔ Cash on Delivery (COD)
✔ Credit/Debit Cards
✔ Bank Installments (via supported banks or partners)
✔ Direct payment at our office or showroom

Additional payment options may be introduced in the future.

8. Quantity Limits & Resale Prohibition

Foto Express sells exclusively to end-users.

By purchasing from our Website, you agree that:

  • You are not buying products for resale
  • Orders suspected to be for resale will be canceled

We reserve the right to limit quantities per customer.

9. Changes to Prices & Terms

We may update:

  • Product prices
  • Product availability
  • Terms & Conditions

… at any time and without prior notice.

10. Shipping Policy

All orders are subject to the Foto Express Shipping Policy, which forms part of these Terms.

Please review the Shipping Policy page for:

  • Delivery timelines
  • Shipping coverage
  • Third-party courier usage
  • Handling of delays

11. Return & Refund Policy

Returns and refunds are governed by the Foto Express Return & Refund Policy, which is incorporated into these Terms.

Please review the policy for:

  • Eligibility
  • Timeframes
  • Required documentation
  • Refund methods

12. Website Use

Your use of the Website is governed by the Website Terms of Use.

By browsing, purchasing, registering an account, or interacting with the Website, you agree to all posted policies.

13. Enforcement of Terms

Failure by Foto Express to enforce any provision of these Terms shall not be interpreted as a waiver of rights.

Foto Express may enforce these Terms at any time.

14. Entire Agreement

These Terms & Conditions, together with all referenced policies, constitute the entire agreement between Foto Express Egypt and the Customer.

They supersede all prior:

  • Communications
  • Discussions
  • Understandings

Any modification must be in writing and approved by Foto Express Egypt S.A.E.